Q&A
- Question: How do I measure my size?
Answer:
- Question: Can I return the product if I am not satisfied? What is your return policy?
Answer: Yes, we support the return of goods.
- Question: Can you increase the length/shorten the length?
Answer: Yes, we offer a FREE custom sizing service. We usually recommend that you customize your size for a better fit.
- Question: I received the product, how can I contact you if I have questions?
Answer: Hi, we don't support phone communication at the moment, please send me an email. We will take care of it for you as soon as we receive your message.
- Question:How long for delivery?
Answer: Normal delivery time is around 35 days, rush order is within 20 days or even earlier.
- Question: How do I order multiple dresses?
Answer: It's easy to order several dresses at a time, just add corresponding quantity to cart then leave all information in the note, for example
Bridesmaid name:
Color:
Measurement:
- Dress 2
......
- Question: What do I need to measure for custom sizing?
Answer: If you want to do custom size, we need following measurement
bust______ cm/inch
waist______cm/inch
hip:_______cm/inch
butt_______cm/inch, if it is bigger than hip, then it's necessary
shoulder to shoulder :_______cm/inch (measured from back of shoulder, from one end to the other end)
shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
Shoulder to hem with shoes on :_______cm/inch (length from shoulder over nipple to floor with shoe on)
nipple to nipple:_______cm/inch